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Do the plants come with decorative pots, or is it just basic ones?

1. Our service includes standard pots, but we offer a range of decorative upgrades to align with your event's aesthetic. Any additions can be seamlessly integrated into your package.

What happens if a plant gets damaged during the event?

1. We understand accidents happen. If any foliage is damaged, we refer to the protocol outlined in our Rentals Agreement, ensuring transparency and fair assessment in resolving the matter.

Are there any hidden fees we should be aware of?

1. Absolutely not. Our Rentals Agreement outlines all potential costs, ensuring clear understanding and transparency. We believe in a straightforward approach with our clients.

Does the rental price include setup and delivery?

1. Yes, the initial quote encompasses key services such as delivery, setup, and pickup. Any variations or additional requirements are addressed with client approval, as stipulated in the Rentals Agreement.

Do you only deliver within California, or can you service other states as well?

1. At San Diego Interior Foliage, we're proud to offer our comprehensive delivery services not just within our home state of California, but across the entire U.S. Whether your event is local or several states away, our dedicated logistics team ensures your plants and foliages arrive in impeccable condition. We handle the nuances of interstate transport, including safe packing, timely shipping, and the observance of agricultural regulations across state lines. Our commitment is to bring the natural elegance of our products to your event's doorstep, wherever it may be, ensuring convenience and peace of mind for all our clients.

Is there a limitation on the variety or number of plants I can rent?

1. We pride ourselves on a vast inventory designed to meet diverse needs. While rare, any constraints on extremely large quantities of a single plant type would be discussed during the consultation phase.

What measures are taken to ensure the plants' health and aesthetics?

1. Our plants are meticulously cared for by experts, ensuring they reach you in pristine condition. We also provide detailed care guidelines for the duration of your rental.

What if I need to extend the rental period last minute?

1. We're flexible! However, per our Rentals Agreement, extended rentals are subject to availability and additional fees, which are clearly articulated for your convenience.

Can I change my order after it has been confirmed?

1. We accommodate changes with notice. Any significant modifications close to the event date may incur adjustments in the terms, as outlined in our agreement.

Do I need to appoint someone to oversee the plants during the event?

1. Our foliage is prepared to withstand event conditions, requiring no dedicated supervision. If you prefer on-site support, we can arrange this service at an additional cost.

What are the payment terms for corporate clients?

1. We typically require full payment before the event. However, we understand corporate requisites and can discuss accommodating invoicing or phased payments, subject to terms in the Rentals Agreement.

Are there any penalties for cancellation?

1. We understand that plans can change unexpectedly, and we strive to be as accommodating as possible. For cancellations, we offer a no-penalty policy provided you notify us at least 24 hours before your scheduled event. This approach allows us to adjust our logistics and reassign resources efficiently. Any cancellations made within less than 24 hours of the event may incur a nominal fee to cover prepared arrangements, as detailed in our Rentals Agreement. We appreciate your understanding and cooperation in ensuring a smooth and hassle-free experience for every client.

How do you handle non-standard requests or rare plant types?

1. We love a challenge! Share your vision, and we will exhaust our resources to fulfill your special request. Any cost implications for rare finds are transparently communicated.

Is there an extra charge for deliveries or pickups outside standard hours?

1. To maintain our service's efficiency, non-standard delivery times do incur additional fees, as detailed in the Rentals Agreement. We strive for utmost transparency in these instances.

What's your experience with large-scale events?

1. With over 25 years in the industry, we've adorned a spectrum of events, from intimate gatherings to grand conventions, each treated with bespoke care and professionalism.

How far in advance do I need to place my order?

1. We recommend contacting us as soon as your event details are crystallized, especially for large orders or unique requests, to ensure seamless fulfillment.

What are the costs associated with last-minute orders?

1. We accommodate last-minute needs; however, such orders may attract a 'Last Minute' surcharge to expedite the preparation, detailed explicitly in our terms.

Do you offer any complementary services like event styling or on-site support?

1. We do provide comprehensive event plant styling consultations. On-site support or extended services can be arranged to ensure your vision comes to life impeccably.